Returns & Exchanges
Due to the perishable nature of our smoked fish products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Inspect Your Delivery
Immediately upon arrival, check your package to ensure the vacuum seals are intact and the product is still chilled.
Document Issues
If there is damage or a quality concern, take clear photos of the product and the shipping label as evidence for our quality control team.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and the documentation of the issue.
Resolution Process
Our team will review your claim and issue a store credit, refund, or expedited replacement shipment within 2 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing